RETURN POLICY
Dear user, First of all, thank you for choosing our products. We have a QC team that is responsible for testing the ordered products before shipment to ensure security and quality. Please feel free to buy. To strengthen your shopping confidence, please read the following content carefully before purchasing. Once placing an order, it means that you agree to our return policy.
The Standard Return Policy only applies to products that you purchase from the website.
An RMA (Return Merchandise Authorization) number is required for all returns.
Tips:Please read the following rules and precautions carefully to avoid unnecessary delays and troubles for your return and replacement.
1. Guarantee Period
Money Back Guarantee
All products can be requested a return for a refund within a few days (including) from the date of delivery. The returned product must meet the following conditions: intact appearance, complete product packaging & accessories, no man-made damage, non-affected secondary sales.
Replace Guarantee
All products can be requested a return for a replacement within a few days (including) from the date of delivery. Please provide positive proof of product problems (picture or video). You can apply for a free replacement of the same model/ specification or maintenance service. If exceeding this period, it can be implemented in accordance with our warranty policy.
2. Return Procedures
① Submit RMA application→ ② Customer Service Check→ ③ Return Product→ ④ Refund / replacement
We feel sorry if you must submit an RMA (Return Merchandise Authorization) request. To help you smoothly finish a return/replacement/refund, please read the following policies carefully in advance.
Money Back Guarantee
If you need to return the product due to a wrong purchase or personal reasons, please submit an RMA within a few days from the original delivery date. The returned goods must be with intact tags, complete packaging, unused and unwashed.
Replace Guarantee
If there is any problem with the product within a few days (including) from the date of delivery, please contact our customer service and provide positive proof of problem (picture or video) according to the instructions.
As for contacting customer service, you will be led to "Contact Us" for further assistance.